FAQ's

Why is my delivery taking longer than usual?

For our standard delivery we use a tracked and signed service from Royal Mail. Rest assured our highly efficient warehouse team fulfil every order the next working morning. If it has taken longer than 10 working days, please get in touch on the live chat, or by emailing orders@victoriagreen.co.uk.

Why can't I see any updates on the Royal Mail tracking page?

Sometimes there are delays at Royal Mail booking some parcels into their system, which means there is not necessarily any further information on the tracking page. Don't hesitate to get in touch if you're worried about your order arriving on time, either on the live chat, or by emailing orders@victoriagreen.co.uk

What if I need my order to arrive quickly?

Our express service costs £7.50 and can be delivered next day by DHL if the order is placed before midday Monday - Friday.

What do I do if I want to return an item?

Contact returns@victoriagreen.co.uk and we'll email you a returns label. Fix the label securely onto the package and take it to your post office. Don't forget to obtain proof of postage just in case!