Why is my delivery taking longer than usual?
*December 2021* We use a tracked and signed service from Royal Mail and they have advised us their delivery times are taking longer due to exceptionally high volumes of orders and adverse weather conditions. Rest assured that our highly efficient warehouse team have fulfilled every single order on the same day, without exception, even throughout Black Friday weekend, our busiest time of the year. Despite our best efforts deliveries are taking around 10 working days.
Why can't I see any updates on the Royal Mail tracking page?
There have been delays at Royal Mail booking some parcels into their system, which means there is not necessarily any further information on the tracking page. Don't hesitate to get in touch if you're worried about your order arriving on time, either on the live chat, or by emailing email@example.com
What if I need my order to arrive quickly?
Our express service costs £5.00 and can be delivered next day by Royal Mail tracked and signed 24 hr service if the order is placed before midday Monday - Friday. *December 2021 update* This service has also been affected by the issues above and is currently taking up to 5 working days. Please get in touch using live chat, or by emailing firstname.lastname@example.org if you have any questions about this service.
What do I do if I want to return an item?
Contact email@example.com and we'll email you a returns label. Fix the label securely onto the package and take it to your post office. Don't forget to obtain proof of postage, just in case!